7.3.2.9 Packet Tracer - Troubleshooting IPv4 and IPv6 Addressing

Hi today we are going to perform the lab for CCNA R&S of 7.3.2.9 Packet Tracer – Troubleshooting IPv4 and IPv6 Addressing. If you feel difficult in understanding, you can see the video below. You may also see the






7.3.2.9 Packet Tracer – Troubleshooting IPv4 and IPv6 Addressing Objectives

Part 1: Troubleshoot First Issue




Part 2: Troubleshoot Second Issue

Part 3: Troubleshoot Third Issue

Scenario

You are a network technician working for a company that has decided to migrate from IPv4 to IPv6. In the interim, they must support both protocols (dual-stack). Three co-workers have called the help desk with problems and have received limited assistance. The help desk has escalated the matter to you, a Level 2 support technician. Your job is to locate the source of the problems and implement appropriate solutions.

Part 1:     Troubleshoot First Issue

A customer using PC1 complains that she cannot access the dualstackserver.pka web page.

Step 1:     Verify a detailed help desk ticket.

The help desk collected the following information from the customer, over the phone. Verify that it is correct.

Step 2:     Consider probable causes for the failure.

We will consider probable caused for the failure and find the solution for CCNA R&S of 7.3.2.9 Packet Tracer – Troubleshooting IPv4 and IPv6 Addressing.

  1. Note the tests that have been conducted. If possible, discuss possible scenarios that would create this situation with your fellow network technicians (classmates).
  2. Run more tests if it helps visualize the problem. Simulation mode is available.

Step 3:     Propose a solution to solve the problem.

We will make a list of the solution to solve the problem for CCNA R&S of 7.3.2.9 Packet Tracer – Troubleshooting IPv4 and IPv6 Addressing.

Make a list of things that could be changed to solve this problem. Start with the solution that is most likely to work.

Step 4:     Implement the plan.

We have implemented the plan for CCNA R&S of 7.3.2.9 Packet Tracer – Troubleshooting IPv4 and IPv6 Addressing.

Try the most likely solution from the list. If it has already been tried, move on to the next solution.

Step 5:     Verify the solution resolved the problem.

  1. Repeat the tests from the help desk ticket. Did it solve the problem?
  2. If the problem still exists, reverse the change if you are not sure it is correct and return to Step 4.

Step 6:     Document the solution.

Record the solution to the problem. If you ever encounter the same problem again, your notes will be very valuable.

PC1 IPv4 DNS address is incorrect



7.3.2.9 Packet Tracer - Troubleshooting IPv4 and IPv6 Addressing7.3.2.9 Packet Tracer - Troubleshooting IPv4 and IPv6 Addressing

 

Part 2:     Troubleshoot Second Issue

A customer using PC2 complains that he cannot access files on the DualStackServer.pka at 2001:DB8:CAFE:1::10.

Step 1:     Verify a detailed help desk ticket.

The help desk collected the following information from the customer, over the phone. Verify that it is correct.

Step 2:     Complete Steps 2 to 5 from Part 1 for this problem.

Step 3:     Document the solution.

Record the solution to the problem. If you ever encounter the same problem again, your notes will be very valuable.

7.3.2.9 Packet Tracer - Troubleshooting IPv4 and IPv6 Addressing

Part 3:     Troubleshoot Third Issue

A customer using PC3 complains that he cannot communicate with PC2.

Step 1:     Verify a detailed help desk ticket.

The help desk collected the following information from the user over the phone. Verify that it is correct.

7.3.2.9 Packet Tracer - Troubleshooting IPv4 and IPv6 Addressing

Hamza Arif
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Hamza Arif

Hey, i hamza arif student of telecommunication from BZU, i am good in Networking, Telecommunication and Web Development working on different projects and try my best to teach them to all of you.
Hamza Arif
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